Shipping & Returns

At SeoulKCosmetics, we’re committed to delivering 100% genuine Korean skincare with a smooth and reliable shopping experience. Please read our shipping and returns policy below before placing your order.

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Shipping Policy

Order Processing

• Orders are processed within 1–2 business days after payment has been successfully received.
• Orders placed on weekends or UAE public holidays will be processed on the next business day.
• Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details (where available).

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UAE Shipping

We offer fast and reliable delivery throughout the United Arab Emirates.

• Estimated Delivery: 2–5 business days
• Free Shipping: Available on all orders over AED 80
• Shipping charges for orders below AED 80 are calculated during checkout.

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International Shipping

We proudly ship our authentic Korean skincare products worldwide.

Delivery times vary depending on the destination country and customs processing. Shipping costs are automatically calculated at checkout based on your delivery address.

Please note that international customers may be responsible for customs duties, taxes, or import fees required by their local authorities.

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Order Tracking

Once your order has been shipped, you’ll receive an email containing your tracking information so you can monitor your delivery.

If you haven’t received your tracking details within a reasonable time, please contact our customer support team.

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Delivery Delays

While we always aim to deliver your order within the estimated timeframe, occasional delays may occur due to:

• Courier service delays
• Customs inspections
• Weather conditions
• Public holidays
• Other unforeseen circumstances beyond our control

We appreciate your patience and understanding.

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Returns Policy

Your satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.

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Return Eligibility

You may request a return if:

• The item is unused and unopened.
• The product remains in its original sealed packaging.
• Your return request is submitted within 14 days of receiving your order.
• The item is returned in its original condition.

For hygiene and safety reasons, we cannot accept returns of opened or used skincare products unless they are damaged or defective upon arrival.

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Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging

Our team will review your request and arrange an appropriate solution, which may include a replacement, exchange, or refund.

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Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.

Shipping charges are non-refundable unless the return is due to our error or a damaged or defective product.

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Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or dispatched, we may be unable to modify or cancel it.

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Need Assistance?

If you have any questions regarding shipping, returns, or your order, our team is always happy to help.

Sales Enquiries
📧 sales@seoulkcosmetics.com

Customer Support
📧 support@seoulkcosmetics.com

Phone & WhatsApp
📞 +971 56 561 6725

Thank you for choosing SeoulKCosmetics. We appreciate your trust and look forward to helping you achieve healthier, more radiant skin with authentic Korean skincare products.